PRINT THIS PAGE























CLOSE WINDOW


TERMS & CONDITIONS

The Company:
Pilbeam Performance is a trading brand of Pilbeam Racing Designs Ltd.

Disclaimer:
Fitment of any of our products to vehicles that are subject to a manufacturer's warranty may void the manufacturer's warranty and the vehicle's ability to meet emission or other transport regulations. We accept no responsibility whatsoever for incorrect use and/or installation of any products displayed on our website.

Errors and Omissions on the website:
Please note that whilst we try to keep all the information as current and up to date as possible, this website is coded and maintained by a third party, therefore Pilbeam Racing Designs accepts no responsibility for any errors or omissions herein. Any pricing errors will be notified prior to despatch. We reserve the right to cancel or refuse orders for items shown at an incorrect price.

Ordering Information:
All orders are processed by Paypal using their own secure encrypted servers. Pilbeam Racing Designs do not process card details, therefore ALL credit card information requested through our website is processed directly by Paypal. The majority of our bespoke manufactured parts are available for despatch from stock. We will aim to despatch within 3 working days and deliver within 5 working days to most UK mainland addresses. Other services are available for faster delivery. If a product is not in stock or has parts supplied by external sources, this can take up to 5 weeks to despatch. We will notify you as soon as possible if this is the case. All goods remain the property of Pilbeam Racing Designs until payment is received in full.

Delivery:
We aim to despatch orders within 3 working days subject to stock availability. (See 'Ordering Information' above.) We can ship to virtually every country worldwide. If destinations are not specified in the checkout area, please contact us for clarification. Please advise if the delivery address differs from the billing address at the time of order. All our deliveries require a signature to prove receipt, we are therefore unable to leave parcels without this under any circumstances whatsoever.

Returns Procedure:
If a product is found to be faulty upon fitment, please contact us within one month of delivery. We will inform you of the returns procedure and any details we may require. Upon receipt of your returned item we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a refund or replacement free of charge. If a product develops a fault after fitment, please contact us for advice. Our staff will advise you of any steps to take before returning the product.

Order Cancellation:
If you would like to cancel your order this can be done within 7 days or up to the point of despatch, whichever is the sooner. Once despatched, no shipping charges will be refunded and any return costs will be borne by the purchaser. Goods will only be refunded upon safe receipt by Pilbeam Racing Designs and will be subject to a 10% handling/re-stocking fee. Refunds will be processed back via the same method as payment and within 30 days of receipt back by Pilbeam Racing Designs.

Warranty:
All product warranty is in addition to your specific legal rights. All statutory rights remain unaffected. The warranty is not transferable. It covers all defects in material and manufacturing but does not cover damage caused by accident, misuse, modification or damage caused by neglect. Damage caused by failure to follow fitting instructions is also not covered. The warranty does not cover any incidental or consequential losses, the cost of return for testing or the cost of removal and re-installation.

Insurance:
Our shipping costs do not include insurance, we therefore recommend that suitable insurance is arranged prior to shipping. Orders despatched without this are entirely at the purchaser's own risk.